HHeanup

Policy

Privacy Policy

This policy explains how Heanup handles customer information for physical product orders.

Information we collect

We collect information needed to process online store orders, including name, email address, shipping address, purchased SKUs, order totals, and customer support messages.

Payment information

Payment details are handled by the selected payment provider, including PayPal where available. Heanup does not store full card numbers or PayPal account passwords.

How we use information

Customer information is used to confirm orders, prepare shipments, provide tracking updates, handle returns, prevent fraud, and maintain transaction evidence for compliance review.

Retention

Order, payment reference, and logistics records may be retained as needed for accounting, customer service, dispute resolution, and payment provider review.